Our Mailing Address is:
1975 Jones Road
Windsor, CA 95492

You can reach us by phone at:
(707) 836-8938 or call us toll free at (800) 604-6020

Our business hours are:
Monday - Friday
9:00am - 6:00pm Pacific Time and Saturday 9:00am - 1:00pm

SHIPPING INFORMATION

In order to best serve our customers, we ship our products from warehouse locations throughout the United States. Unless specified by a customer, we reserve the right use the shipping carrier that is most appropriate for each product and is the most cost effective for our customer.

Shipping Costs:
The cost of shipping will be calculated upon checkout. Shipping costs are based upon the weight and the shipping method selected for each item ordered. In some unusual cases, the actual shipping charge may be more or less than the amount calculated. If this situation should occur, we contact you by e-mail immediately, and your credit card charge will be adjusted appropriately.

We NEVER charge a credit card before an item physically ships from our location. This practice ensures careful invoice auditing for the benefit of our customers!

Delivery calculation time does NOT include the day of shipping, weekends or holidays! Saturday delivery is available on selected items and is not available for all items. Please contact us at (707) 836-8938 or (800) 604-6020 regarding Saturday delivery rates and availability. There are NO Sunday deliveries! Please enter your shipping address carefully! There is a $10 re-routing fee charged to us by all carriers if a package is re-routed due to an incorrect or incomplete address. Top Notch Gift Shop reserves the right to pass this fee on to you when this situation occurs. You will be notified by e-mail in such a case.

International Shipments:
We do not currently ship outside the United States or to US territories.

Shipment to Alaska and Hawaii:
Shipping costs to Alaska and Hawaii vary. Some items cannot be shipped outside of the contiguous 48 states. If you are unsure if the item you wish to order can be shipped to your destination, or about the cost of shipping, please call us at (707) 836-8938 or (800) 604-6020. We will be happy to answer your questions.

PO Boxes or APO/FPO Boxes:
We do not deliver to PO boxes at this time.

Because we cannot guarantee delivery to the correct person, we regret that we cannot deliver to APO or FPO boxes. We will be happy to deliver any item(s) to your home address for you to forward to a special someone at an APO or FPO box.

Shipping Restrictions

• Delivery is not available for Sunday or on the day after a holiday.
• Perishable Items (Seafood, Fruit, Cheesecake, Tarts, Pies & many Cakes) cannot ship over the weekend. If you order a perishable item to ship over a weekend, we will ship it on the next business day after the weekend.
• Due to varying state alcohol laws, we can ship gifts containing alcohol to the following states only:
  California, Oregon, Washington, Colorado, New Mexico, Idaho, Missouri, Minnesota, Iowa, Wisconsin, West Virginia, Illinois, Alaska, Connecticut, Hawaii, Washington DC, Michigan, Nevada, New Hampshire, Rhode Island and Wyoming. You must be 21 years old to purchase this item. An adult signature will be required for delivery.

Perishable Products:
Many of our gourmet food products are shipped frozen and packed with dry ice or other refrigeration methods. Sometimes the dry ice will have evaporated by the time the product reaches its destination. This should not cause any concern. Our shipments are timed in such a way as to remain at a temperature that will ensure product freshness. When shipping perishable products during time of high temperature, extra care is taken to make sure your receive your order in prime condition. Delivery restrictions may apply to some items during the very warm months.

If you have any questions or concerns about shipping costs or procedures, please do not hesitate to e-mail us at info@topnotchgiftshop.com or call us at (707) 836-8938 or (800) 604-6020.

RETURN POLICY:

We want all of our customers to be 100% satisified with their purchases. However, we must put time limitations on returns. If you are dissatisfied with your order for any reason, please call us within 10 days for return instructions and RA number. We can not accept any returns for full credit without a valid RA (Return Authorization) number. Items that are returned without the proper authorization will incur a 15% re-stocking fee.

Items must be returned within 30 days from the date we shipped to you, however policies may vary depending on the product and the reason for the return. Some items require a shorter return period.

Shipping and handling fees are non-refundable except in the case of broken or defective merchandise.

Perishable Food Items and Fresh FLowers/Wreaths:
Perishable food items are not returnable. We may issue refunds only if the item is defective. If this is the case, please call us at (800) 604-6020 immediately upon receipt of your order. All orders for these items are final.

Personalized items:
May only be returned if they are defective, or we have made an error in spelling or size. Please be sure of spelling and size before you make your order as items that have errors due to a mistake in ordering will not be refundable.

Any refunds issued will be as a credit to the original credit card used for purchase. Cash refunds will not be issued.

We will work diligiently to resolve any unsatisfactory situation.

SALES TAX: