Our Mailing Address is:
1975 Jones Road Windsor, CA 95492
You can reach us by phone at: (707) 836-8938 or call us toll free at (800) 604-6020
Our business hours are: Monday - Friday 9:00am - 6:00pm Pacific Time and Saturday 9:00am - 1:00pm info@topnotchgiftshop.com
All
pricing and shipping charges are subject to change at any time.
SHIPPING
INFORMATION
In
order to best serve our customers, we ship our products from warehouse locations
throughout the United States. Unless specified by a customer, we reserve the right
use the shipping carrier that is most appropriate for each product and is the
most cost effective for our customer.
Shipping
Costs:
The
cost of shipping will be calculated upon checkout. Shipping costs are based
upon the weight and the shipping method selected for each item ordered. In
some unusual cases, the actual shipping charge may be more or less than the
amount calculated. If this situation should occur, we contact you by e-mail
immediately, and your credit card charge will be adjusted appropriately.
We
NEVER charge a credit card before an item physically ships from our location.
This practice ensures careful invoice auditing for the benefit of our customers!
Delivery
calculation time does NOT include the day of shipping, weekends or holidays! Saturday
delivery is available on selected items and is not available for all items.
Please contact us at (707) 836-8938 or (800) 604-6020 regarding Saturday delivery
rates and availability. There are
NO Sunday deliveries! Please enter your shipping address carefully!
There is a $10 re-routing fee charged to us by all carriers if a package
is re-routed due to an incorrect or incomplete address. Top Notch Gift Shop
reserves the right to pass this fee on to you when this situation occurs. You
will be notified by e-mail in such a case.
International
Shipments:
We do not currently ship outside
the United States or to US territories.
Shipment
to Alaska and Hawaii:
Shipping
costs to Alaska and Hawaii vary. Some items cannot be shipped outside
of the contiguous 48 states. If you are unsure if the item you wish to order
can be shipped to your destination, or about the cost of shipping, please call
us at (707) 836-8938 or (800) 604-6020. We will be happy to answer your questions.
PO
Boxes or APO/FPO Boxes:
We do not deliver to PO boxes at this time.
Because
we cannot guarantee delivery to the correct person, we regret that we cannot deliver
to APO or FPO boxes. We will be happy to deliver any item(s) to your home address
for you to forward to a special someone at an APO or FPO box.
Shipping
Restrictions
-
Delivery is not available for Sunday or on the day after a holiday.
- Perishable
Items (Seafood, Fruit, Cheesecake, Tarts, Pies & many Cakes) cannot ship
over the weekend. If you order a perishable item to ship over a weekend, we
will ship it on the next business day after the weekend.
- Due
to varying state alcohol laws, we can ship gifts containing alcohol to the
following states only:
California, Oregon, Washington, Colorado, New Mexico,
Idaho, Missouri, Minnesota, Iowa, Wisconsin, West Virginia, Illinois, Alaska,
Connecticut, Hawaii, Washington DC, Michigan, Nevada, New Hampshire, Rhode
Island and Wyoming. You must be 21 years old
to purchase this item. An adult signature will be required for delivery.
Perishable
Products:
Many
of our gourmet food products are shipped frozen and packed with dry ice or other
refrigeration methods. Sometimes the dry ice will have evaporated by the time
the product reaches its destination. This should not cause any concern. Our shipments
are timed in such a way as to remain at a temperature that will ensure product
freshness. When shipping perishable products during time of high temperature,
extra care is taken to make sure your receive your order in prime condition. Delivery
restrictions may apply to some items during the very warm months.
If
you have any questions or concerns about shipping costs or procedures, please
do not hesitate to e-mail us at info@topnotchgiftshop.com or call us at (707)
836-8938 or (800) 604-6020.
RETURN
POLICY:
We
want all of our customers to be 100% satisified with their purchases. However,
we must put time limitations on returns. If you are dissatisfied with your order
for any reason, please call us within 10 days
for return instructions and RA number. We can not accept
any returns for full credit without a valid RA (Return Authorization) number.
Items that are returned without the proper authorization will incur a 15% re-stocking
fee.
Items must be returned within 30 days from the date we shipped to you,
however policies may vary depending on the product and the reason for the return.
Some items require a shorter return period.
Shipping
and handling fees are non-refundable except in the case of broken or defective
merchandise.
Perishable
Food Items and Fresh FLowers/Wreaths:
Perishable food items are not returnable. We may issue refunds only if the
item is defective. If this is the case, please call us at (800) 604-6020
immediately upon receipt of your order. All orders for these items are final.
Personalized
items:
May only be returned if they are defective, or we have made an error in spelling
or size. Please be sure of spelling and size before you make your order as items
that have errors due to a mistake in ordering will not be refundable.
Any
refunds issued will be as a credit to the original credit card used for purchase.
Cash refunds will not be issued.
We
will work diligiently to resolve any unsatisfactory situation.
SALES
TAX:
Sales
tax of 7.75% will be applied to appropriate items shipped to California destinations.
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