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>> Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions...

7702 Bell Road
Windsor, CA 95492
(800) 604-6020 or (707) 836-8938
info@topnotchshops.com

Shipping Questions and Answers


Backorder Notification
If I place an order using Ground shipping, how long will it take to receive?
Do you offer Saturday delivery?
Do you ship to other countries?
Do you ship to military addresses?
Do you ship to PO boxes?
Do you require a signature for deliveries?
Will I receive a tracking number for my order?
How much is shipping?
Do you ship to hospitals?


Order and Payment Questions and Answers


What payment methods do you accept?
Do you accept personal checks or money orders?
Do I have to place my order online?
Will I receive an order confirmation?
How will charges appear on my credit card statement?
How do I cancel my order?
Do you sell wholesale?
Do you accept purchase orders?
Do you charge sales tax?
How do I return an item?


Miscellaneous Questions


Do you have a printed catalog?
Where are you located?
What are your business hours?
How do I get my product on your site?

 


Shipping Questions and Answers


Backorder Notification

There may be occasions where the item you ordered is Out of Stock/Backordered. This item may not have been available when you ordered it originally (We couldn't update the website fast enough!) or another customer's order placed ahaed of yours may have depleted the avilable inventory. In the case of an Out of Stock item, you will receive an email notifying you of the circumstances. Most back ordered items will be restocked. With that in mind, we will keep your order open and ship your item when it comes back in stock. If you would like to cancel you backorder, please respond to the backorder notification e-mail or contact us at (800) 604-6020.


If I place an order using Ground shipping, how long will it take to receive?

Orders placed via Ground delivery are delivered in 4-6 business days depending on your location and the warehouse from which the item is shipped.


Do you offer Saturday delivery?

We offer Saturday delivery on MOST items. Saturday delivery is a built in option for all flowers. To choose Saturday delivery on items other than flowers, please write "Saturday Delivery" in the comments section during the check-out process. Select Next Day as your shipping option. Saturday deliveries incur an extra $12.50 charge in addition to the Next Day shipping charges. When you indicate Saturday delivery, you are accepting these charges. All Saturday Delivery orders must be placed before 12:00 PM Eastern Time.


Do you ship to other countries?

We do not ship outside of the 50 United States.


Do you ship to military addresses?

Most of our items may be shipped to APO/FPO addresses using USPS Priority mail. There may be some occasions when a particular item may not be shipped to an APO/FPO, but those occasions are not common.


Do you ship to PO boxes?

No, we are unable to ship to PO boxes.


Do you require a signature for deliveries?

With the exception of our Wine Gift Baskets (which requires a signature of an adult over the age of 21), we do not require a delivery signature. Most of our customers are not home during the day so we ship without a signature requirement.


Will I receive a tracking number for my order?

Yes. All tracking numbers are sent via e-mail. Please make sure the e-mail address you provide is correct.


How much is shipping?

Shipping is calculated from the Fedex shipping tables using a combination of weight, shipping box dimension, and delivery destination. You can see what your shipping costs will be in the mini-cart available on all pages or by entering your Zip Code in the Shopping Cart and selecting a shipping method. You will also be able to tell the cost difference between the various shippng methods.


Do you ship to hospitals?

We do not recommend sending gifts to hospitals! Due to hospital mail room procedures and patient restrictions, the patient may not receive your gift before they are discharged. Most patients are discharged within 24-48 hours, even after surgery. Hospitals do not forward gifts to discharged patients. They "refuse" the package through the carrier. Gifts sent to a hospital where the patient has been discharged cannot be refunded.



Order and Payment Questions and Answers


What payment methods do you accept?

Top Notch Gift currently accepts American Express, MasterCard and VISA credit cards for online orders. We also accept ATM cards with a VISA or MasterCard logo. You may also pay for your online order with PayPal.


Do you accept personal checks or money orders?

Yes, we will accept personal checks or money orders for your order. Print out your completed shopping cart and mail it to:


Top Notch Gift Shop Order
7702 Bell Road
Windsor, CA 95492


Orders that are paid with personal check or money order will be processed after your check clears our bank. Please allow 5-7 days to process checks and money orders.


Do I have to place my order online?

We encourage you to place your order online for the fastest possible service, but feel free to call us at (800) 604-6020 to place your order over the phone.


Will I receive an order confirmation?

Yes. After ordering, wou will receive two email confirmations from Top Notch Gift Shop. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships. If you do not receive an email confirmation, first check your "junk mail/spam" folder. If you still do not see your order confirmation your order may not have gone through. Please call us at (800) 604-6020 to verify that your order was received.


How will charges appear on my credit card statement?

Credit Card charges will appear as: TopNotchGift


How do I cancel my order?

Please contact us as soon as possible if you need to cancel your order. You may call us at (800) 604-6020 or email is at info@TopNotchGiftShop.com


Do you sell wholesale?

We do not sell wholesale nor do we accept tax id numbers at this time.


Do you accept purchase orders?

Yes, we do accept purchase orders. All purchase orders must be faxed to (707) 838-2964. We require payment upfront by credit card. If you wish to open a corporate account, please contact us at (800) 604-6020.


Do you charge sales tax?

A sales tax of 8.00% is added to all orders shipped to California addresses. Sales tax is not charges on shipments to gift recipients outside California.


How do I return an item?

Please call us at (800) 604-6020 as soon as possible to return or exchange an item. We will assign an RA (Return Authorization) number and send you return instructions via email. ALL returns must have an RA number or may be refused by the warehouse. All items returned without the proper return authorization will incur a 15% re-stocking fee.. Due to credit card security features built in to our online store, all credit card information is erased after 30 days. All returns must be received within 30 days to issue credit to your card on file. Perishable and personalized items are not returnable except in the case of shipping damage.


Please Note!
Orders for fresh wreaths, perishable food items and personalized items are not returnable unless damaged. All orders for these items are final. We cannot cancel an order with the growers or engravers if they have started processing the order.


Miscellaneous Questions


Do you have a printed catalog?

We do not have a printed catalog at this time for Top Notch Gift Shop Merchandise.


Where are you located?

Top Notch Gift Shop corporate offices are located in Northern California. Our merchandise is located in our warehouse in California and in various warehouses throughout the United States.


What are your business hours?

Top Notch Gift Shop business office hours are 9:00 AM to 5:00 PM Pacific Time, Monday through Friday. Our Customer Service telephone hours are 8:00 AM to 5:00 PM Pacific Time, Monday through Friday and 9:00 AM to 1:00 PM Saturday. We provide extended Customer Service hours from the weekend after Thanksgiving through the end of December.


How do I get my product on your site?

If you have a product that you would like us to consider for inclusion in Top Notch Gift Shop, please send complete information and a sample of your product to:


Top Notch Gift Shop
Product Development
7702 Bell Road
Windsor, CA 95492


We are unable to return samples.

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