The
cost of shipping will be calculated upon checkout. Shipping costs are based
upon the weight, the dimensional size, and the shipping method selected for each item ordered.
We NEVER charge a credit card before an item physically ships from our location.
This practice ensures careful invoice auditing for the benefit of our customers!
Delivery
time does NOT include weekends or holidays! The day of shipping does not count in calculating shipping time. For example, if an item ships on Tuesday via 3 Day shipping, you can expect delivery on Friday.Saturday
delivery is available on selected items for an additional $15.00 charge, but is not available for all items. Please
contact us at (707) 836-8938 or (800) 604-6020 regarding Saturday delivery availability.
There are NO Sunday deliveries!
Please enter your shipping address carefully! There is a $10 re-routing fee
charged to us by all carriers if a package is re-routed due to an incorrect or incomplete address. Top Notch Gift Shop will pass this fee on to you when this situation occurs. You will be notified by e-mail in such a case.
International
Shipments:
We do not currently ship outside the United States or to US territories. Policies vary on shipments to Alaska and
Hawaii. Please see below.
Shipment
to Alaska and Hawaii:
Items shipped to Alaska and Hawaii must ship via 2nd Day Air. Please do not choose Ground or 3rd Day shipping for these locations. If you accidentally select an inappropriate shipping method, your order will be shipped via 2nd day air and your credit card will be charged accordingly. Some items cannot be shipped outside of the contiguous 48 states. If you are unsure if the item you wish to order can be shipped to your destination, or about the cost of shipping, please call
us at (707) 836-8938 or (800) 604-6020. We will be happy to answer your questions.
PO
Boxes or APO/FPO Boxes:
We do not deliver to PO boxes at this time.
Because
we cannot guarantee delivery to the correct person, we regret that we cannot deliver
to APO or FPO boxes. We will be happy to deliver any item(s) to your home address
for you to forward to a special someone at an APO or FPO box.
Shipping
Restrictions
-
Delivery is not available for Sunday or on the day after a holiday.
- Perishable
Items (Fruit and Flowers) cannot ship
over the weekend. If you order a perishable item to ship over a weekend, we
will ship it on the next business day after the weekend.
- Due
to varying state alcohol laws, we can ship gifts containing alcohol to the
following states only:
California, Oregon, Washington, Colorado, New Mexico,
Idaho, Missouri, Minnesota, Iowa, Wisconsin, West Virginia, Illinois, Alaska,
Connecticut, Hawaii, Washington DC, Michigan, Nevada, New Hampshire, Rhode
Island and Wyoming. You must be 21 years old
to purchase this item. An adult signature will be required for delivery.
Perishable
Products:
Many
of our perishable products are shipped frozen and packed with dry ice or other
refrigeration methods. Sometimes the dry ice will have evaporated by the time
the product reaches its destination. This should not cause any concern. Our shipments are timed in such a way as to remain at a temperature that will ensure product
freshness to the best of our ability. Delivery restrictions may apply to some items during the very warm months.
If you have any questions or concerns about shipping costs or procedures, please do not hesitate to e-mail us at info@topnotchgiftshop.com or call us at (800) 604-6020.
RETURN
POLICY:
We
want all of our customers to be 100% satisified with their purchases and with
our customer service. If you are dissatisfied with your order for any reason,
please call us within 10 days for return instructions and RA number. We will not accept any returns without a valid RA (Return Authorization) number. if you need to return an item to us, please call us at 800-604-6020 for a RMA number and return instructions.
Items must be returned within 30 days from the date we shipped to you, however policies may vary depending on the product and the reason for the return. Some items require a shorter return period.
Shipping
and handling fees are non-refundable except in the case of broken or defective
merchandise.
Perishable
Food Items:
Perishable food items are not returnable. We may issue refunds only if the
food item is defective. If this is the case, please call us at (800) 604-6020
immediately upon receipt of your order.
Personalized
items:
May only be returned if they are defective, or we have made an error in spelling
or size. Please be sure of spelling and size before you make your order as items
that have errors due to a mistake in ordering will not be refundable.
Any
refunds issued will be as a credit to the original credit card used for purchase.
Cash refunds will not be issued.
We
will work diligiently to resolve any unsatisfactory situation.
SALES
TAX:
Sales
tax of 7.75% will be applied to appropriate items shipped to California destinations.
